Downloading and Installing The Mole
"Easy to install, easy to use."

The process for downloading and installing is the same whether you are purchasing or trialing The Mole.

Before you download The Mole, please ensure your PC meets the minimum System Requirement.

Follow these simple steps to download and install The Mole:

If you are trialing The Mole, at any time during or upon completion of the trial you can purchase The Mole. Refer to purchasing The Mole. 

Install and Uninstall Notes

• Installing upgrades to Microsoft Word or Adobe Acrobat Reader

• Uninstalling The Mole

• Troubleshooting The Mole

System Requirements

The Mole will work on any computer running Windows 2000 or XP. For optimum performance we recommend using at least a Pentium II 200 mhz processor with 128mb RAM and 100mb available space on your hard drive.

The Mole installs a toolbar icon within Microsoft Word, Internet Explorer and Adobe Acrobat Reader. The following software versions are required:

• WORD 97 (or above)

• Internet Explorer 5.0 (or above)

• Adobe Acrobat Reader 5.0 (or above)

Adobe Acrobat Reader 5.0+ can be downloaded from www.adobe.com 

Download The Mole

The Mole is available as a Web download. Standard Microsoft Windows Installer technology and Microsoft Windows processes are used to control installation.

Select the link below to download the latest release of The Mole [approx 25Mb].

Note: You require Windows 2000 or Windows XP to run The Mole Professional Edition.

You will be prompted to save the setup executable file. To make this easy to find, we suggest you save it to your desktop or a temporary directory.

Run the Setup Executable

To install The Mole:

• Exit all other applications.

• Run the setup executable by double clicking on the file that you have downloaded. Follow the on-screen instructions to complete the installation.

The Mole software is installed on your desktop PC, along with a toolbar icon within each information source (e.g. Microsoft Word, Internet Explorer or Adobe Acrobat Reader).  The Mole Service will start automatically and you must be licensed for The Mole before it can be activated from within the selected information source.

Refer to Technology for details on the technical environment of The Mole. The installation will not interfere with your existing files in any way.

If you have a problem installing The Mole, you may find the answer by checking Frequently Asked Questions. Otherwise, please send an email to:

Issuance of your Software Activation Key

You require a Software Activation Key to become a licensed user of The Mole. The Software Activation Key is generated when you complete the Licensee Details and submit your request for trial or purchase. You must be connected to the internet to enable this process to be completed. You will also receive confirmation of your Software Activation Key (SAK) in a separate email.

Refer to Getting Started with The Mole to understand how to use The Mole to meet your requirements.

Refer Trouble Shooting if The Mole is not available as a toolbar icon in any of your information sources.

If you have any problems with your installation, please send an email to:

Installing upgrades to Word or Adobe

If you upgrade Microsoft Word or Adobe Acrobat Reader after you have installed The Mole, you must rerun the setup executable file that you downloaded to reinstall the toolbar icon into the information source. It is not necessary to uninstall The Mole before running the setup executable file.

Uninstalling The Mole

The Mole can be removed using standard Microsoft Windows functionality. The following steps should be followed when uninstalling The Mole:

1. Exit all applications before you start the uninstall.
   

2. To uninstall The Mole:

   • On the Start menu, select Settings | Control Panel.

   • In the Control Panel, click Add/Remove Programs.

   • Select the entry for "The Mole" and click Remove.

Troubleshooting

In this section:

• The Toolbar Icons

The Toolbar Icons

The Mole installs a Toolbar icon (The Mole icon) into the information source (e.g. Microsoft Word, Internet Explorer or Adobe Acrobat Reader). When The Mole is running, from within the information source the User can push the Toolbar icon to execute the content analysis. The resulting analysis will then be displayed in a new window.

Microsoft Word: If The Mole Toolbar icon is not available in Microsoft Word, this indicates that Microsoft Word Startup path was unable to be located during the installation process. To resolve this problem, manually copy the WordMole.dot file (located in The Mole program files directory) and paste a short-cut into the Microsoft Word Startup directory. To find the Microsoft Word Startup path, Open Microsoft Word and go to the 'Tools' ... 'Options' Menu and then select the 'File Locations' Tab. File Types - 'Startup' will have the required File Location path.

Adobe Acrobat Reader: If The Mole Toolbar icon is not available in Adobe Acrobat Reader, this indicates that an Acrobat Reader Preference needs to be set. To resolve this problem, open Adobe Acrobat from the Windows Start menu, select Programs, then select Acrobat Reader. Once the Reader has opened, select the menu Edit, Preferences and Options. Within the Startup area of the Options form, make sure that the preference called "Certified Plug-ins Only" is not checked (the check box is blank). Select OK to update your Preferences and Exit Adobe Acrobat Reader. Restart Acrobat Reader to activate the new setting.

Adobe Acrobat Reader (running within a web browser: If The Mole Toolbar icon is not available in Adobe Acrobat Reader when you are viewing PDF files from websites, this indicates that an Acrobat Reader Preference needs to be set. To resolve this problem, open Adobe Acrobat from the Windows Start menu, select Programs, then select Acrobat Reader. Once the Reader has opened, select the menu Edit, Preferences and Options. Within the Web Browser Options area of the Options form, make sure that the preference called "Display PDF in Browser" is not checked (the check box is blank). Select OK to update your Preferences and Exit Adobe Acrobat Reader.